Raised the hotel industry:

* Strengthening the long and rounded the link between peoples which produces the exchange of cultural and behavioral for tourists mingling with citizens.

* Give the dimension of the host country such as safety, hospitality and raise the level of service and cleanliness increase for trying to remove some of the negatives of the chaos in the street.

* Affect the hotel industry in the development of industry and the production of parallel thus reducing unemployment and creating new areas of employment.

* Turning Hotels remote areas repellent labor attractive to her, which contributes to the equitable distribution of the wealth of society.

* Hotel industry efficient and effective tool in the development of other industries to increase employment opportunities and improve the living and height.

*** Hotel industry depends on the human factor:

Direct *:
In hotels - Agencies Osafar- restaurants - Transportation
* Guerra directly to:
Agriculture, food and craft industry, furniture, banking, insurance, construction, training and education.
* The hotel industry relationship to other sciences such as economics direct relationship, statistics and marketing services, political science, law, sociology and psychology.

*** Sectors operating in the hospitality hotel ***


· Food and beverage sector: bars / restaurants / kitchen / housekeeping services
· Rooms sector: front / internal oversight / offices sink
· Engineering and Maintenance
· Accounts
· Marketing and Sales
· Human Resources Management
· Security
  But perhaps the most prominent business in hospitality is the front office work, which is linked to all the former sectors directly or indirectly, a topic that Snassehb which among other hotel business:
Front office is located under the branches of several key functions of hotel hospitality, namely:
Reception / Department queries holder / bags / doorman / elevator Department / Treasurer player.
Responsibilities of front office department



Front office department is the nerve center of the process is operating as liaison between the hotel guests and management if it is the first and last place related visitors to book his room and housed and pay his costs when you leave.

And divided the responsibilities of front office to:



1-operations directly with the guests:

• reception guests.
• Reservation and room occupancy.
• Distribution of rooms for guests arriving by their applications.
• Send letters to the owners, whether oral or written.
• give information on the hotel and the country where the hotel is located.
• sale and directing visitors to the use of facilities in the hotel: restaurants, walks, and others.
• receive guests' complaints and try to solve.

• Book outside a restaurant or taxi or place in a plane or a train and car rental.
• Delivery of treasury fund to deposit the guest Secretariat.
• banking.
• escort guests to their rooms and explain room facilities and hotel facilities.
• delivery and receipt of the keys to the rooms.
•-out.
2 - operations that are not directly with the guests


· Notify the internal oversight section for each housing operations and departure.
· Notify each other sections list of guests and their room numbers and the quality of their stay.
· Notify all sections anything that occurs to stay away.
· Cooperation with the maintenance department to repair any defect occurring in the guest room for his residence.
Guest cycle:



A. Pre-arrival:

During this phase picks hotel guest who wants to live. Based on the information taken by an employee of the guest bookings are processed known) Per-registration), which includes the following:
1. Choose a room for guests. 2.thdid appropriate price for the room.



(B) the stage of access:

Registration includes access procedures and soothing Rooming stage and when the guest arrives at the hotel, it deals directly with the reception.
It uses the data recorded receptionist registration card or saved to your computer in determining the price of the room and locate the guest room and must be fed with the internal supervision department reception room condition first hand.



C. Soothing:

And are at this stage soothing guest and meet all requirements.

D-Departure:

And are at this stage to pay guest account bill and turn-key and leave the hotel. The main objective of the Department of the front office to make the guest visiting the hotel more and longer to maintain the money and belongings away from the most important responsibilities of front office service.